Terms and Conditions

Pricing

When calculating the price for the cleaning procedures over the phone, we use the average room sizes. However, the Company has the right to amend the agreed price if the Customer’s requirements towards us change or an inspection of the property occurs and some inaccuracies in the initial quotation are found.

Guaranteed Services

The end of tenancy cleaning is the only guaranteed service we maintain. If you or your landlord are not completely satisfied with the overall performance, the Company should receive a written notice and a team of cleaning technicians will be sent back to the property within 48 hours in order to re – clean the places that you consider to be dirty.

Payment

As a general rule the Customer pays in cash directly to the cleaner once the cleaning procedure is carried out. However, a card payment or a bank transfer might be agreed with the Company and in this case a payment must be made at least one day prior to the scheduled cleaning visit. The Company reserves the right to cancel a cleaning appointment if a payment is not received.

Cancellations

No cancellation fees apply if the Customer informs the Company at least one day in advance if they would like to cancel a scheduled cleaning visit.
In case the work environment and the property is considered to be dangerous to the health and safety of our cleaning technicians, the Company may refuse to perform the cleaning procedure.
Although we do our best to be punctual and not fall behind the schedule, sometimes accidents befall the cleaning teams. In case of unexpected circumstances, the Company has the right to cancel or change the date and time of the cleaning procedure

Claims

No refund claims shall be taken into account once the cleaning procedure is done. The service will be considered to be satisfactory to the Client unless a written notice is received within 24 hours after the cleaning visit. Any complaints will be investigated and attempts to solve the problem and meet Customer’s demands will be made.
Handing a written notice in means that the Customer agrees to allow the Company back to the property and not enable third parties interfere with the problematic areas before our inspection.
Our cleaning technicians are skilful and experienced. We guarantee that they will take utmost care of your possessions but we recommend putting the valuable ones aside and not get them cleaned by our operatives because sometimes accidents happen and the identical replacement of the broken items is not always possible.
The Company reserves the right to inquire access to the property within 24 hours to fix a problem.
The Company is not responsible for any damages to the carpets if they are caused by furnitures places over the carpet before it gets completely dry.
The Company is not responsible for shrinkage caused by poor fitting.
The Company is not liable to any damages existing before the cleaning procedures such as stains, spillages, burns that cannot be completely removed in spite of the latest cleaning detergents and equipment usage.
Our cleaning operatives will do their best to provide you with excellently cleaned appliances but sometimes they are unable to fight stubborn stains and dirt especially if your appliance haven’t been cleaned since the day you installed it.
The Customer is required to defrost their freezer prior to the scheduled cleaning visit since the timescales may prevent the effective cleaning procedure.

Waste collection is not included neither in the Basic nor in the Professional gardening package.
The end of tenancy cleaning is a guaranteed service provided that the property is empty and there are no present people while the end of tenancy cleaning is taking place.

Access

The Client takes the responsibility for providing access to the property as well as electricity and running water. Failure to provide the last two results in a £60 non-refundable fee.
If the Customer provides the cleaning operatives with keys, they should open all locks without any special skills. Failure to provide access to the property where the cleaning procedure is going to take place is subject to a £60 non-refundable fee.

Regular domestic cleaning service

The Customer should pay directly to the cleaners before they leave the premises unless a different payment method is agreed.
If the Customer inquires a meeting with the cleaner before the cleaning service, a fee of £10 intended to cover travel and time expenses applies.
All cleaning materials should be provided by the Client.
Every cleaning appointment should take place exactly at the same time and day of the week in accordance with the initial schedule.
We are unable to reschedule regular cleaning services since we don’t have availability to send a cleaner in another preferred day and time.
If the customer decides to cancel a regular cleaning visit, the Company must be informed 24 hours in advance so the cancellation fee equivalent to the full charge of the service be avoided.
The weekly service minimum is 2 hours and respectively 3 hours for the fortnightly service.
Providing access to the property is Customer’s responsibility.
If the Customer considers it to be appropriate, they may take advantage of the common practice and provide their maid with a spare key.

Minimum charges apply for some services.

The minimum charge for Carpet and Upholstery Cleaning Service is 48 GBP
If you would like to book a One – Off cleaning, you will be charged 36 GBP for a three – hour visit.
Gardening – minimum charge is 50 GBP per session

Discounts and promotions are valid for services above the minimum charge. None of the promotions and discounts is valid for hourly based services.
The Company is not responsible for any rearrangements and cancellations caused by unexpected conditions and posing a difficulty to the assigned team to get to your property on time.
No compensation should be expected once the cleaning procedure is finished.
If agreed so, the Company should receive a payment by card or bank transfer at least one day in advance otherwise the cleaning service will be cancelled.

Call us now: 0161-850-0952